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Process visibility is crucial to assess, track, monitor, and investigate process improvement and optimization opportunities. Explore in our article the What – Why – How’s of process management, methodologies, and solutions to enable transformation with process mining and enabling businesses with digital root cause analytics!
Discover, Investigate, Manage, Optimize Manage your processes better with digital solutions such as process mining and root cause analytics
Process Visibility
Process visibility is the ability to have transparent insights into the process workflows or steps taken while running the process operations. It allows businesses to know the aspects of running a process operation in real-time. It is essential to have clear visibility into the process flows to understand, analyze, manage, and evaluate workflow patterns, process variations, resource utilization, process timelines, compliances, metrics, and other useful process operational protocols. Process visibility leads to higher projections, continuous improvements, process controls, maintain strengths, mitigate risks, drive operational excellence, and enhance business value.
Methods to manage process visibility
Leveraging digital methods to analyze process and its underlying data, integrate and get a single source of truth visibility, automate well-defined processes, investigate the misses and variations, eliminate process blind spots, facilitate seamless communication workflows, and advanced process analytics leads to immense benefits and operational excellence to any organization. A well-designed control tower or process dashboard can be a framework to manage process visibility, increase efficiency, gain control, and improve profitability. Few ways to manage process visibility and be more sustainable in operations are:
1. Process Mapping Process mapping is to convey the workings of a process operation. It allows to understand the as-is processes, create a picture of what the individual steps are in the current process, analyze and visualize the defined paths followed with timelines and costs, map the variations that occur from the usual runs, create a visual map of the actual processes, the underlying data, and system integrations. Process mapping can provide visibility and insights, map current as-is processes, discover process gaps, develop key KPIs, create to-be process design, prioritize tasks, automate operations, and improve processes.
Process mapping image by ActDBI 2. Root Cause Analytics Root cause analysis (RCA) is a vital component of process visibility management. It is a systematic approach to uncover the issues and causes linked to a process event, and that lead to process inefficiencies in process operations. The primary objective of RCA is to define and identify the process problems and to take corrective actions to fix those process problems. It helps manage the process gaps and make current processes efficient.
RCA image by ActDBI 3. Process Mining Process mining unravels an end-to-end real-time visibility of any process workflow, by linking and integrating all the transactional event data from your system ERP and other desktop data logs. Process mining allows businesses to model, analyze, track, and optimize business processes. Variations in any business process can be investigated on-the-fly, and detailed breakdown of every process flow can be monitored. Process mining enables visibility, insights, tracking, and smart decision making. It is essential to have an existing technology or ERP for any digital process mining or intelligent automation to run, as mining works on top of current technology transactions. Process mining can act as a digital twin of a business in visualizing the process workflows, identifying bottlenecks, increasing throughput, and driving valuable insights and execution actions.
Process mining image by ActDBI Generative AI and process management tools
In recent years, AI and ML tools have significantly improved process visibility and predicting process performance outcomes. Businesses can leverage process chatbots, virtual process management agents, deep learning algorithms, AI/ML models to predict the future and manage process communication.
Process chatbot AI image by ActDBI Learn more about how ActDBI can help in your process management journey across value streams. Connect your data with ActDBI’s RCA tool to manage process investigations and enhance process visibility.
ActDBI process value stream image Contact ActDBI https://www.actdbi.com/contact/ contactus@actdbi.com Content By: ActDBI, AI-driven Actionable Insights Platform and Business Services Flagship SaaS Solution: Revenue Lifecycle Management [Insights, Sales Enablement, Sales Capture, Sales Execution]
